Refund Policy
At Zovgemy, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund policy to give you peace of mind.
1. Return Eligibility
To qualify for a return or refund, the following conditions must be met:
✔ The item must be returned within 30 days of delivery
✔ The product must be unused, clean, and in good condition
✔ The item must include its original packaging and accessories
✔ Proof of purchase (order number or receipt) is required
📌 For hygiene and safety reasons, products showing excessive wear, damage, or misuse may not be eligible for return unless defective.
2. How to Request a Return
To start a return request, please contact us within 30 days of receiving your order.
📩 Email: zovgemy@hotmail.com
Please include the following information:
✔ Your Full Name
✔ Your Order Number
✔ Product Name
✔ Clear photos of the item and packaging
✔ Reason for the return request
Our customer support team will review your request and respond within 1–2 business days with return instructions.
3. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
✔ Refunds will be issued to your original payment method
✔ Processing is typically completed within 48 hours
📌 Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
4. Free Returns
Zovgemy provides free return or replacement service in the following situations:
✅ Product arrived damaged or defective
✅ Wrong item received
✅ Package lost during transit
✅ No tracking updates for more than 15 days
📌 For returns due to personal reasons (such as ordering the wrong item or no longer wanting the product), return shipping costs are the responsibility of the customer.
5. Damaged, Defective, or Incorrect Items
We sincerely apologize if your order arrives damaged, defective, or incorrect.
Please contact us immediately at:
📩 Email: zovgemy@hotmail.com
Include:
✔ Your Name
✔ Order Number
✔ Photos or short videos clearly showing the issue
✔ Brief description of the problem
We will work quickly to provide a replacement, refund, or appropriate solution.
6. Non-Returnable Situations
The following situations are not eligible for refunds:
❌ Products damaged through misuse or improper handling
❌ Items returned without original packaging
❌ Returns requested after 30 days of delivery
❌ Normal wear and tear from regular use
7. Our Commitment
At Zovgemy, we are committed to providing quality products and dependable customer support. Your satisfaction and shopping experience matter to us.
If you have any questions about returns or refunds, please contact us anytime:
📩 Email: zovgemy@hotmail.com