Shipping Policy
At Zovgemy, we are committed to delivering your order quickly, safely, and efficiently. We work hard to ensure every customer enjoys a smooth shopping and shipping experience from checkout to delivery.
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Orders placed before 4:00 PM may be shipped the same day if the item is in stock.
Once your order has been processed, you will receive:
✔ An order confirmation email
✔ A shipping confirmation email with tracking information
Shipping Locations
Zovgemy ships orders from warehouses located in the United States and Hong Kong.
To provide faster delivery, orders are shipped from the warehouse nearest to your location based on product availability.
Shipping Methods & Delivery Time
We currently offer the following shipping options:
🚚 Free Standard Shipping
Estimated delivery: 6–12 business days
⚡ Fast Shipping – $9.99
Estimated delivery: 3–7 business days
📌 Delivery times may vary depending on destination, carrier conditions, weather, holidays, or customs processing.
Order Tracking
After your order ships, a tracking number will be sent to your email address so you can monitor your package in real time.
📌 Orders containing multiple items may arrive in separate shipments depending on warehouse inventory and availability.
Order Changes & Cancellations
Orders may be canceled within 60 minutes after purchase.
Once an order has been shipped, we are unable to:
❌ Change the shipping address
❌ Modify order details
❌ Cancel the shipment
📌 Customers are responsible for providing a correct and complete shipping address. Orders lost due to incorrect address information are not eligible for refund or replacement.
Customs, Duties & Taxes
For international shipments, customs duties, taxes, or import fees may apply according to your country’s regulations.
📌 These charges are not included in product prices or shipping fees and are the responsibility of the customer.
We recommend checking with your local customs office before placing an international order.
Delayed or Lost Packages
While we strive to ensure timely delivery, unexpected carrier delays may occasionally occur.
If your package appears delayed or lost, please contact our support team and we will do our best to assist you.
Contact Us
For any shipping questions or support, please contact us:
📩 Email: zovgemy@hotmail.com
Our customer support team typically responds within 24–48 business hours.